Front-door chat
Web widget or embedded messenger: qualify tire-kickers, capture phone and email without making people hunt a form.
Starts at list · $2,490
Est. Austin · virtual reception desk
Assistants that type faster than you can—not instead of you
We are a small crew wiring language-model helpers into the places customers already pester you: site chat, SMS threads, and the odd voice line. The goal is fewer repeat answers, clearer handoffs, and less heroics on Saturday.
Elsewhere on the site: how we wire systems, vertical shorthand, data habits.
Where the map meets the mailbox
Field notes · downtown studio
Serving Austin and nearby is not a tagline here—we actually answer the phone at a Congress Avenue desk most weekdays. Neighbor calls come from the Domain, Mueller rebuild, East Side creative offices, and the string of suburbs up toward Cedar Park and Pflugerville.
Maps lie a little; traffic does not. If you need a face before you buy, we will honest-to-god be in the room.
Austin, TX 78701
(512) 842-9176 · info@virtalagent.com
Weekdays · 9–5 Central
What we bolt on
Insertion points—not a twelve-sku catalog
Four patterns cover most of what walks through our door. Numbers line up with the rates sheet; nuance lands in the contract.
Quiet ticket chewing
Answers that should never reach a human—password resets, “where is my order,” hours and holiday closures—routed through your help desk with paper trail intact.
From · $6,890
Calendar nudging
Book the gap, send the reminder, cancel the duplicate. Especially handy for clinics and trades with tight schedules.
Quoted as an add-on
Reading the room
Weekly digests of what people asked, where the bot hesitated, and which scripts need a rewrite—your managers get English, not a CSV maze.
Bundled from Growth tier
Week to week, without the theatre
Monday paperwork
We inventory what you already say in emails, PDFs, and macros. Nothing ships until you sign off on the facts.
Midweek rehearsal
Private inbox, fake customers, awkward questions on purpose. We adjust tone until it sounds like your floor, not a TED talk.
Friday sanity pass
Go live softly, watch transcripts like hawks for a bit, then loosen or tighten triggers based on real humans—not demo traffic.
Curious about the people behind this? There is a short colophon. Legal housekeeping lives in one tidy page so procurement stops hunting.
No carousel of doubts
Plain English corner
Three things people blurt out before the first call. If you need more, the cookie note and privacy memo spell out the boring-but-important bits.
- Are you Austin-only?
- Headquarters and billing pulse here; the work travels. If you are in Georgetown, San Marcos, or a satellite office somewhere sunnier, we still pick up.
- How long is “soon”?
- Most modest builds switch on four to six weeks once content is frozen. BiggerCRM surgery adds time—we will not promise a go-live on the back of a napkin.
- Who owns the words the bot says?
- You do. We host, tune, and panic-fix; the voice stays yours. Formalities sit in terms and disclaimers.
Line open—say what broke
No form gymnastics required yet. Tell us what channel hurts most and we will reply with something concrete, not a calendar link to nowhere.
Visit the studio door · info@virtalagent.com · (512) 842-9176